Customer Service Assistant Jobs in UK With Visa Sponsorship offer a salary of £20000 to £28000 annually and are suitable for candidates with varying levels of experience. These positions in 2026 are full-time and primarily on-site roles, providing a chance to grow professionally while experiencing life in the UK.
Whether you are just starting or looking to advance your career, this role offers a supportive environment, meaningful interactions with customers, and the opportunity to make a real difference in people’s day-to-day lives.
Responsibilities of Customer Service Assistant Jobs in UK:
In the UK, customer service assistant positions are found in a variety of industries, including telecom, healthcare, banking, and retail. Regardless of the sector, the primary responsibilities often consist of
Handling Customer Inquiries
answering consumer inquiries online, over the phone, by email, or in person. This comprises:
- Providing an explanation of goods or services
- Helping with challenges pertaining to technology or services
- assisting clients with processes or systems
Processing Transactions
In retail or service settings, this involves:
- Handling sales, refunds, and exchanges
- Using POS systems accurately
- Ensuring smooth and efficient transaction experiences
Resolving Customer Complaints
A key duty is addressing dissatisfaction by:
- Listening to customer concerns
- Offering quick, fair solutions
- Escalating complex issues when needed
Maintaining Customer Records
Accurate data entry is essential. Tasks include:
- Updating contact details
- Recording service requests or complaints
- Managing entries in CRM or database systems
Upselling and Promoting Products
In sales-oriented roles, this includes:
- Making recommendations for appropriate goods or services
- Notifying clients about improvements or promotions
- Increasing income while satisfying client demands
Supporting Multiple Communication Channels
Customer Service Assistants must be versatile across:
- Social media platforms
- Live chat systems
- Emails and ticketing systems
Ensuring Customer Satisfaction
The ultimate goal is a positive customer experience. This includes:
- Providing amiable, supportive service
- Resolving earlier concerns
- presenting the brand in a favorable light at all times
Read Also: Hospitality Jobs in UK with Visa Sponsorship
Salary Expectations:
In the UK, customer service representatives are paid competitively, with an average hourly income of £13.59. The industry, region, and degree of experience can all affect salaries.
Entry-Level Positions
- The average hourly wage for entry-level customer service representatives is between £10 and £12. These positions are appropriate for people who are new to the industry or have little prior customer service experience.
Experienced Customer Service Assistants
- Customer service representatives can make between £14 and £16 per hour with more expertise. Higher salaries may be demanded by those who oversee more intricate client contacts or who specialize in particular industries, such as healthcare or finance.
Requirements of Customer Service Assistant Jobs in UK:
In order to be sponsored for a Customer Service Assistant job in the UK, overseas applicants must meet both immigration and job-specific requirements.
1. Basic Education
- A high school degree or its equivalent is required.
- Benefits include further certificates (such as the NVQ in Business Administration and Customer Service).
- Industry-specific credentials may be necessary for specialized positions (such as those in finance or healthcare).
2. Excellent Communication Skills
- Fluency in English (verbal and written) is essential
- Ability to:
- Talk intelligibly and courteously.
- Recognize and address the demands of your customers
- Respond professionally to questions and grievances.
3. Customer Service Experience (Preferred but Not Always Required)
- Entry-level roles may provide on-the-job training
- Preferred:
- Experience working in call centers, retail, hospitality, or support positions
- knowledge of how to respond to consumer concerns and inquiries
- Knowledge of ticketing software or point-of-sale systems
4. Problem-Solving Skills
- Ability to:
- Resolve customer issues quickly and efficiently
- Think under pressure
- Maintain calm and empathy in challenging situations
5. Computer Literacy
- Basic to intermediate skills in:
- Microsoft Office (Word, Excel)
- CRM tools (e.g., Salesforce, Zendesk)
- Email platforms and chat systems
- Typing proficiency and familiarity with digital communication channels
6. Visa Eligibility & Sponsorship
To legally work in the UK with sponsorship:
A. Visa Route
- Skilled Worker Visa (previously Tier 2)
- The position needs to be listed as an eligible occupation.
- The employer needs to be a sponsor with a Home Office license.
Benefits of Customer Service Assistant Jobs in UK:
1. Legal Work & Residency in the UK
- You can live and work lawfully in the UK with the sponsorship of a visa.
- After five years, you can be eligible for Indefinite Leave to Remain (ILR) on a skilled worker visa.
- path to long-term work and British citizenship.
2. Competitive Salary
- Salary range: £20,000 to £28,000 annually, depending on experience and region.
- Some companies provide commissions on sales, bonuses, or overtime compensation.
- Wages may be higher for jobs in London or other large cities.
3. Access to the UK Healthcare System (NHS)
- The National Health Service (NHS) is accessible to sponsored employees.
- You and your dependents can access public health services through the health surcharge that is paid by the visa fee.
4. On-the-Job Training & Career Development
- Many employers provide training programs, customer service certifications, and mentoring.
- Career growth to roles like
- Team Leader
- Customer Service Manager
- Operations Support
- Business Development or Sales
5. Relocation Support
- Employers offering sponsorship often assist with:
- Visa application support
- Flight or relocation costs (in some cases)
- Temporary accommodation or housing help
6. Long-Term Job Stability
- Across all industries, including retail, communications, finance, travel, and healthcare, there is a steady demand for customer service positions.
- Particularly useful in industries with multinational or multilingual clientele.
7. Skill Development & Transferability
- Enhances:
- Communication and interpersonal skills
- Problem-solving and multitasking abilities
- Digital proficiency with CRM tools, live chat systems, and more
- Transferable to future roles across global markets and sectors.
8. Family Sponsorship & Dependent Benefits
- Dependents (spouse and children) may enter the UK with a valid visa.
- During your visit, dependents are also permitted to work or study.
How to Apply for Customer Service Assistant Jobs in UK with Visa Sponsorship?
Conclusion:
Customer Service Assistant Jobs in UK With Visa Sponsorship offer a rewarding career with salaries from £20000 to £28000 annually in 2026. These roles provide hands-on experience, career growth, and the chance to work legally in the UK. With supportive training, skill development, and opportunities for long-term stability, it’s an ideal path for both entry-level and experienced candidates.
Frequently Asked Questions:
Is previous customer service experience mandatory?
Not always. Entry-level jobs often provide on-the-job training. However, prior experience in retail, call centers, or hospitality is an advantage.
What qualifications are required?
A high school diploma or equivalent is typically needed. Industry-specific roles (e.g., in finance or healthcare) may require additional certifications.
